A skilled Managed Service Provider (MSP) delivers ongoing, proactive IT management spanning monitoring, maintenance, support and continuous improvement, typically under a recurring agreement. The aim is to reduce downtime and risk by managing your environments day to day. ‘Breakfix’ support is reactive: when something breaks, you call and pay per hour or per job. It’s a service that may suit small technology environments, but it often leads to unpredictable costs and recurring issues because underlying problems aren’t managed continuously.